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**Retail Team Lead

2 months ago

Crystal Lake, Illinois, United States Office Depot Full time
About the Role

We are seeking a highly motivated and experienced Sales and Service Team Lead to join our team at Office Depot. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and leading a team of sales associates to achieve sales targets.

Key Responsibilities
  • Customer Service and Sales: Provide exceptional customer service, respond to customer inquiries, and resolve customer complaints in a professional and timely manner.
  • Sales Growth: Drive sales growth by identifying and pursuing new business opportunities, building relationships with customers, and promoting Office Depot's products and services.
  • Team Leadership: Lead a team of sales associates, provide guidance and coaching, and develop their skills and knowledge to achieve sales targets.
  • Operational Efficiency: Ensure the efficient operation of the sales floor, including managing inventory, processing transactions, and maintaining a clean and organized store environment.
  • Process Improvement: Identify areas for process improvement and implement changes to increase sales, reduce costs, and improve customer satisfaction.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum 1-3 years of experience in sales, customer service, or a related field.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
  • Knowledge: Knowledge of sales and customer service principles, inventory management, and cash handling procedures.
About Office Depot

Office Depot is a leading provider of business services and office supplies. We are committed to providing our customers with exceptional service, quality products, and innovative solutions to help them succeed.