Customer Experience Ambassador

4 days ago


Mission Viejo, California, United States Round One Entertainment Inc. Full time
Job Overview

We are seeking a highly motivated Customer Service Associate to join our team at Round One Entertainment Inc. As a key member of our staff, you will provide exceptional customer service and ensure a memorable experience for all guests.

The estimated salary for this role is $12-$15 per hour, depending on location and experience.

Key Responsibilities
  • Assist guests at the counter and game/bowling floor, providing friendly and helpful service.
  • Conduct alcohol and age restriction control in accordance with company policies.
  • Conduct lost and found procedures in accordance with company policies.
  • Seek constant improvement or more efficient ways and means in department work processes.
  • Maintain confidentiality of all company policies and procedures.
  • Responsible for maintaining a clean and safe working area.
Work Environment

You will be working in a dynamic and fast-paced environment where high levels of noise, dust, and activity can be expected.

The noise level in the work environment is usually loud.

Physical Demands
  • Regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
  • Required to stand and walk for extended periods without breaks during busy times.
  • Lifting and/or moving up to 100lbs with assistance may be required.
Benefits
  • 1 hour of time play (non-prize) arcade games per week.
  • 90 minutes of bowling per week (shoes included).
  • 1 hour of karaoke/billiards per week.
  • 50% discount on food items per working shift.
  • 1 free beverage per working shift.


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