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Cannabis Patient Service Representative

2 months ago

Mesa, Arizona, United States Mint Cannabis Full time
Job Overview

Who We Are:
The Mint Cannabis is a state-licensed medical cannabis dispensary that prioritizes patient care and affordability. Established in Arizona in 2016, we have rapidly expanded our retail presence, including multiple locations across Michigan and Arizona, as well as a new site in Missouri. Our growth is a testament to our commitment to quality and community engagement.

Position Summary:
We are looking for a knowledgeable and customer-oriented Patient Service Representative. This role involves educating patients about medical cannabis, assisting them in product selection, and providing exceptional customer service. The ideal candidate will also be flexible in supporting various departments as needed, ensuring a positive and professional atmosphere for both patients and team members.

  • Key Responsibilities:
    • Check-in and verify patient status using the POS system.
    • Provide comprehensive education on medical cannabis and its applications.
    • Assist patients in selecting products efficiently.
    • Process orders and payments accurately through POS software.
    • Manage cash till operations and daily earnings deposits.
    • Support management with daily operational tasks across departments.
    • Maintain a clean and welcoming environment for patients.
  • Essential Attributes:
    • Customer-focused with a friendly demeanor.
    • Reliable and punctual.
    • Ability to thrive under pressure.
    • Team player with a positive outlook.
    • Knowledgeable about medicinal cannabis and its various forms.
    • Familiarity with cannabis brands and products available in the market.
    • Understanding of cannabis regulations, including dispensing procedures.
    • Proficient in operating POS and other computer systems.
    • Strong communication and customer service skills.
    • Basic proficiency in Microsoft Office.
    • Ability to work in a dynamic environment.

Qualifications:

  • Education:
    High school diploma or equivalent.
  • Experience:
    • Minimum of 1 year in customer service.
    • 1 year of experience with medical terminology is preferred.
    • 1 year of computer skills is preferred.
    • Experience in cash handling.

Requirements:

  • Flexible availability, including days, nights, and weekends.
  • Must be at least twenty-one (21) years old.
  • Valid state identification is required.

Job Type: Full-time

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development.
  • A collaborative and inclusive workplace.
  • The chance to contribute significantly to a growing company.

Benefits:

  • Employee discounts.
  • Medical coverage.
  • Dental and vision plans.

How to Apply:
Interested candidates are encouraged to submit their resume and cover letter detailing their qualifications and experience through our application portal.