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Document Processing Manager
2 months ago
The CERIS Operations Manager is responsible for overseeing all aspects of the department, including personnel management, quality control, and workflow optimization. This role requires strong leadership and communication skills to ensure timely and accurate communication of information to internal stakeholders, clients, and providers.
Key Responsibilities- Direct and manage a team of employees in their day-to-day operations, ensuring timely and accurate completion of tasks and projects.
- Monitor and maintain quality control standards, ensuring compliance with company policies and procedures.
- Track and report department metrics to the Director of Operations, providing insights and recommendations for process improvements.
- Handle scheduling and attendance monitoring, ensuring regular and consistent attendance in the office.
- Ensure timely distribution of claims to designated staff, meeting client service level agreements (SLAs).
- Manage human resources matters, including interviewing, hiring, training, and addressing personnel issues.
- Ensure timely completion of evaluations and performance reviews.
- Comply with all safety rules and regulations, maintaining a safe and healthy work environment.
- Maintain HIPAA compliance policies and procedures.
- May be required to travel overnight and attend meetings, representing the company and its interests.
- Perform daily, weekly, and monthly reviews of reports, invoices, logs, and expenses, identifying areas for improvement and cost savings.
- Associate's degree or equivalent, with national certification or relevant experience.
- Minimum 5 years of office experience, with previous supervisory experience preferred.
- Strong computer and analytical skills, with proficiency in Microsoft Office suite (Outlook, Excel, Word).
- Good organizational skills, with the ability to multitask and prioritize tasks effectively.
- Detail-oriented, with the ability to work independently and as part of a team.
- Effective communication and interpersonal skills, with the ability to work in a fast-paced production-based environment.
CorVel Corporation is a certified Great Place to Work Company, offering a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as 401(k) and ROTH 401(k) plans. We are committed to accuracy and transparency in healthcare payments, and our core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT) guide our business practices.
