Technical Account Manager Lead
4 days ago
Drive business growth and transformation with MongoDB as an Enterprise Solutions Advisor. This customer-centric role requires a passion for technology and strong communication skills to work with technical decision makers, economic buyers, and executives.
About the JobWe're looking for a highly experienced professional with 9+ years of experience in customer success, account management, or client services. The ideal candidate will have a background in advocating on behalf of customers and a mind for technology.
Main Responsibilities:- Provide strategic guidance to customers on MongoDB best practices and overall technology strategy.
- Collect feedback and identify roadblocks from customers to inform internal teams on how to build a stronger product and go-to-market organization.
- Act as the link between customers and product engineering to develop new innovative solutions.
- De-escalate and resolve critical customer issues and complaints.
- Build and execute account plans to mitigate risk and drive growth.
- Lead executive business reviews for strategic customers.
- 9+ years of experience in customer success, account management, or client services.
- A background in advocating on behalf of customers and a mind for technology.
- The ability to act with a high level of autonomy and make key decisions to drive effective customer outcomes.
- Demonstrated experience building relationships and delivering value to technical decision makers, economic buyers, and executives.
MongoDB provides a competitive base salary range of $101,000 - $198,000 USD per year, plus additional benefits including equity, participation in the employee stock purchase program, flexible paid time off, parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, and more.
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