Global Technical Account Manager

2 weeks ago


New York, New York, United States FutureRecruitNet Full time
About the Role

At FUTURE RECRUIT NET INC, we are committed to delivering exceptional customer experiences through our cutting-edge technology platforms. As a Global Application Support Manager, you will play a vital role in achieving this mission by leading our global support team and driving our customer success strategy.

The ideal candidate will have a deep understanding of financial markets and a proven track record of leading high-performing teams. Your ability to communicate effectively with stakeholders and navigate complex technical issues will be essential in this role.

Your Key Responsibilities
  • Oversee all aspects of customer support, ensuring timely and effective resolution of customer queries.
  • Lead and develop a team of global support specialists, focusing on process improvements and data-driven solutions.
Requirements

We are seeking a highly skilled and motivated professional with:

  • A minimum of 5+ years of experience in leading technical customer support teams in a fast-paced environment.
  • Strong technical expertise in supporting commercial EMS, OMS, PMS, Risk, and/or Accounting systems.
  • Excellent problem-solving skills, with a proactive solution mindset.
Estimated Salary Range: $150,000 - $200,000 per annum

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