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Theatre Operations Manager

2 months ago

Fargo, North Dakota, United States The Marcus Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Theatre Operations Manager to join our team at The Marcus Corporation. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our West Acres theatre, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Revenue and Expense Management
    • Develop and implement strategies to maximize revenue and control expenses, ensuring alignment with company budget parameters.
    • Monitor and analyze financial performance, identifying areas for improvement and implementing corrective actions.
  • Sales and Marketing
    • Develop and execute sales and marketing plans to drive ticket sales and increase brand awareness.
    • Collaborate with the marketing team to promote special events, promotions, and loyalty programs.
  • Quality and Guest Experience
    • Ensure exceptional guest experiences through effective management of theatre operations, including maintenance, concessions, and guest services.
    • Monitor and improve quality ratings, guest comment cards, and other key performance indicators.
  • Staff Development and Administration
    • Recruit, select, and retain a high-performing team, providing training and development opportunities to enhance skills and knowledge.
    • Manage payroll, benefits, and other HR-related tasks, ensuring compliance with company policies and procedures.
Requirements
  • Education and Experience
    • Bachelor's degree in Business Administration, Marketing, or a related field.
    • Minimum 5-8 years of experience in theatre management, with a proven track record of success in revenue growth, expense control, and guest satisfaction.
  • Skills and Qualifications
    • Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, employees, and stakeholders.
    • Proven ability to analyze financial data, identify trends, and make data-driven decisions.
    • Knowledge of theatre operations, including box office, concessions, and maintenance.
    • Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
Physical Requirements

Theatre Operations Manager will be required to stand, walk, and move around the theatre, with occasional lifting and carrying of up to 35 pounds. Specific vision abilities required include close vision and the ability to adjust focus.

Work Environment

Theatre Operations Manager will work in a dynamic and fast-paced environment, with moderate to high noise levels and occasional loud environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.