Customer Service Representative for Accommodations
6 days ago
We are seeking a skilled Front Desk Agent to provide exceptional customer service and support at Maumee Bay Lodge. As a key member of our team, you will be responsible for ensuring that every guest has an enjoyable stay with us.
Key Responsibilities- Guest Check-in and Check-out: Perform all tasks related to guest arrival and departure, including room assignments and payment processing.
- Reservation Management: Manage online and phone reservations, ensuring accurate information and timely updates.
- Cash Handling: Process payments, verify credit card data, and maintain a secure cash handling environment.
- Communication: Welcome guests upon arrival, provide hotel information, and address client complaints in a professional manner.
- Must be 18 or older
- Availability: 3pm - 11pm, weekends, and holidays
- Excellent communication and customer service skills
- Multitasking and pressure management
- Attention to detail and organizational skills
- Prior experience in a customer-facing role with cash handling is preferred
- $12 per hour hourly wage
- 401k with company match
- Employee discounts on retail and dining
- Discounted Meal Plan
- Free stays at Great Ohio Lodges locations after 60 days
- Health and dental insurance options after 60 days
- PTO
- Use of Property Facilities (pools, fitness center, hot tubs)
- Opportunity for professional growth and development
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