Medical Center Customer Support Specialist
5 days ago
We are seeking a highly skilled Customer Service Analyst to join our team at Overlake Medical Center. This is a per diem opportunity that requires exceptional interpersonal skills, strong emphasis on customer service, and the ability to effectively deal with diverse personalities across all levels of the organization.
Job Summary:The Customer Service Analyst will be responsible for handling inbound and outbound calls, dispatching critical Medical and Facility Codes, listening to customers' needs or issues, connecting the caller to the correct location, and providing helpful solutions to their problems. This role is also the main point of contact between a customer and the IS department.
Duties and Responsibilities:- Answer first contact calls, emails, or chat bots for customers' computer questions
- Complete tickets to escalate any issues not able to be resolved
- Use good organizational and communication skills to assist customers while maintaining the company's positive reputation
- High school diploma required
- Microsoft A+ certification preferred
- Two years prior customer service experience is required. Healthcare experience preferred
- Medical insurance premiums as low as $0 per month
- Tuition reimbursement up to $10,000 per year
- Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting
$23.54 - $38.13 per hour, based on relevant experience and internal equity.
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