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Warehouse and Customer Service Associate III

2 months ago

Escondido, California, United States Chamberlain Group Full time
Job Summary

We are seeking a highly motivated and detail-oriented Warehouse and Customer Service Associate III to join our team at Chamberlain Group. As a key member of our Operations function, you will be responsible for providing exceptional customer service and support to our external and internal customers.

Key Responsibilities
  • Maintain heavy daily telephone contact with customers regarding product information, needs, and availability.
  • Serve as the main point of contact for key or international accounts for order entry, order status, pricing, and billing issues.
  • Enter orders into the system and expedite them according to established processes and procedures.
  • Respond to customer requests to ensure the highest level of customer service.
  • Follow up with customers regarding the status of their open orders and relay shipping information.
  • Utilize CRM solutions to initiate and process customer cases and create and maintain reports.
  • Initiate and process customer claims and disputes.
  • Distribute customer email inquiries to the appropriate branch personnel.
  • Perform assigned tasks utilizing standard work and policies to ensure the highest levels of safety and quality.
  • Assist with inventory tracking, maintenance, and overall restocking efforts of the branch.
  • Meet and greet all will-call customers and ensure their orders are completed expeditiously.
  • Review dealer web orders to determine if they require special handling due to inventory, location, or special shipping instructions.
  • Operate forklift and other branch equipment as required.
Requirements
  • High school diploma/GED.
  • Minimum of 4 years customer care experience in a manufacturing or distribution environment.
  • Excellent communication, organization, and problem-solving skills.
  • Strong computer skills.
  • Preferred qualifications: some college or equivalent experience, Certified Automatic Gate System Designer, forklift experience, and proficiency in Spanish.
What We Offer

We offer a comprehensive benefits package, including health, dental, and vision insurance, HSA/FSA, long-term and short-term disability, company-paid life insurance, wellness incentives, 401(k), and vacation/PTO. We are an Equal Opportunity Employer and encourage people of all backgrounds to apply. We are committed to fostering an environment where people of all lived experiences feel welcome.