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Guest Experience Associate

2 months ago

South Lyon, Michigan, United States D-BAT Atlanta Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Associate at D-BAT Atlanta.

Key Responsibilities
  • Provide exceptional customer service to guests, ensuring a welcoming and inclusive experience.
  • Schedule customers for programs and services, utilizing multiple communication channels.
  • Stay organized and manage multiple tasks simultaneously, prioritizing guest needs.
  • Communicate center programming and membership models to guests, addressing inquiries and concerns.
  • Develop strong relationships with guests, families, and support staff, fostering a positive and collaborative environment.
  • Assist with opening and closing procedures, maintaining a clean and safe facility.
  • Track inventory and supplies, ensuring efficient operations.
  • Support the Center Manager in maintaining operational excellence and achieving business objectives.
Requirements
  • Possess a passion for sports and a positive attitude, with excellent communication and interpersonal skills.
  • Be reliable, accountable, and able to adapt to changing situations, prioritizing guest needs.
  • Have experience working in a guest-facing role, with a focus on customer service and relationship-building.
  • Be comfortable using technology to enhance guest experiences and maintain relationships.
  • Have a high character, with a focus on professionalism and a positive ambassador for D-BAT.
About D-BAT

D-BAT is a leading provider of baseball and softball training, with a commitment to excellence and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for growth and development.