Branch Manager

5 days ago


Waterford, Michigan, United States Flagstar Bank, N.A. Full time
Job Title: Branch Manager

At Flagstar Bank, N.A., we are seeking a highly skilled and experienced Branch Manager to lead our team of sales and service professionals. As a Branch Manager, you will be responsible for driving sales growth, ensuring operational excellence, and creating an exceptional customer experience.

Key Responsibilities:
  • Lead and manage a team of sales and service professionals to meet and exceed sales goals.
  • Oversee all branch functions, including sales, operations, and customer service.
  • Cultivate long-term business and consumer relationships to drive sales growth and customer retention.
  • Effectively resolve customer and associate issues.
  • Recruit and hire the right staff to deliver on expectations.
  • Make regular outside sales calls to develop and deepen business relationships.
  • Oversee all sales activity in the branch, driving and supporting monthly sales goals.
  • Regularly communicate branch performance and priorities with all team members.
  • Stay informed of key priorities and business updates.
  • Execute corporate sales processes.
  • Ensure an excellent customer experience by being knowledgeable of all bank products and services.
Requirements:
  • 2 years of branch banking management experience required (Assistant Manager experience can be applied).
  • OR 1 or more years of branch manager experience and 2 or more years of retail (non-banking) sales management experience with proven results.
  • Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction.
  • Demonstrated effectiveness in managing operational requirements and procedures in a Retail Bank.
  • Desire and willingness to call on prospects and existing clients for sales opportunities.
  • Proven sales execution.
  • Proven record of developing and coaching high-performance sales and service teams.
  • Strong listening, verbal, and written communication skills.
  • Demonstrated ability to work well in a team environment.
  • Demonstrated ability to follow company policies, guidelines, and procedures.
  • Strong attention to detail and ability to multi-task.
  • Demonstrated ability to maintain confidentiality using tact and diplomacy.
  • Maintain professional dress attire and demeanor.
  • Ability to work branch hours, including weekends and some evenings.

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