Branch Manager

1 week ago

Waterford, United States Flagstar Bank, N.A. Full time

Position Title Branch Manager Location Cooley Lake Rd (Waterford, MI) Job Summary Responsible for leading, managing and coaching a team of sales and service professionals to meet and exceed sales goals, ensure the operational excellence of the branch and create an excellent customer experience. The Branch Manager will oversee all branch functions including taking full responsibility for the branch's performance - both sales and operations. Lead the branch to success by cultivating long-term business and consumer relationships to ensure branch sales growth and customer retention, and effectively resolves issues with customers and associates. Operates with less authority and experience than a Sr. Branch Manager. Job Responsibilities: Promote and model the Flagstar philosophy - "Live the Mission." Set clear expectations and measurable outcomes, while coaching and developing the branch team. Observe the branch team from the perspective of the customer, and coach team members on the proper execution of the sales formula and priority work while modeling the desired behaviors. When appropriate, provide disciplinary actions and exit non-performers while adhering to company policies. Successfully recruits and hires the appropriate staff to deliver on expectations. Make regular outside sales calls to develop and deepen business relationships. Oversee all sales activity in the branch by driving, supporting and achieving monthly sales goals. Regularly communicate branch performance and priorities with all team members. Stay informed of key priorities and business updates. Execute corporate sales processes. Promote and model the company standard of always doing what is best for the customer by providing recommendations to improve the financial quality of their life. Ensure an excellent customer experience by being knowledgeable of all bank products and services, providing outstanding customer service, and resolving problems to prevent customer dissatisfaction. Establishes business contacts and networks through community events and activities. Ensure collaboration between branch team members and business partners (MLOs, FCs, and Business Banking partners). Ensure operational efficiency and accuracy as it relates to policies, procedures, compliance, origination, corporate audits, fee refunds, work schedules, and overall branch operation. Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies. Job Requirements: 2 years branch banking management experience required (Assistant Manager experience can be applied) -OR- 1 or more years of branch manager experience and 2 or more years retail (non-banking) sales management experience with proven results. Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction Demonstrated effectiveness in managing operational requirements and procedures in a Retail Bank Desire and willingness to call on prospects and existing clients for sales opportunities. Proven sales execution. Proven record of developing and coaching high performance sales and service teams. Strong listening, verbal and written communication skills Demonstrated ability to work well in a team environment Demonstrated ability to follow company policies, guidelines and procedures Strong attention to detail and ability to multi-task Demonstrated ability to maintain confidentiality using tact and diplomacy Maintain professional dress attire and demeanor Ability to work branch hours, including weekends and some evenings Equal Opportunity Employer - minorities/females/veterans/indivi

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