Regional Program Manager for Mobile Services

2 weeks ago

Concord, New Hampshire, United States American Red Cross Full time
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By joining the American Red Cross, you will impact countless lives annually and witness the extraordinary resilience of the human spirit. Are you prepared to be part of the largest humanitarian network globally?

Join us-Where your Career is a Force for Good

Position Overview:

WHY CHOOSE US?
As one of the leading humanitarian organizations in the nation, the American Red Cross is committed to assisting individuals in need across the United States and, in collaboration with other Red Cross networks, around the globe. When you become part of our team, you directly contribute to a significant mission, helping to save lives daily. If you share our dedication to helping others, consider this exceptional career opportunity. Work where your career is a force for good.

We are devoted to the diversity of our workforce and to delivering our programs and services in a culturally competent manner that reflects the communities we serve. Our work environment is collaborative, respectful, and inclusive, focusing on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports various cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring, and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine.

The American Red Cross is currently seeking a Mobile SAF-IS Regional Program Manager to support the Service to Armed Forces and International Services Division mission. This position is regional and part of our mobile staff, requiring strict medical and security clearances prior to employment. In this role, worldwide deployment is a condition of employment. Mobile staff typically deploy for six months at a time, approximately once every 18-24 months, and can be sent to any military base globally.

KEY RESPONSIBILITIES:

Relationship Management and Community Outreach: Serves as the representative of the Red Cross at assigned locations.
  • Establishes strong relationships with military leadership, key organizations, and community leaders.
  • Develops partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations, and other charitable and nonprofit agencies to further the Red Cross mission. Outreach includes command meetings, educational briefings, presentations, or information sessions.
  • Enhances community presence through marketing opportunities with local Armed Forces Network, social media platforms, and local base advertising to promote the Red Cross Mission and services.
Volunteer Management: Oversees a volunteer engagement program to facilitate the delivery of all Red Cross programs and services on military installations and in local communities.
  • Develops and implements local needs assessments and Volunteer Program Plans.
  • Recruits and trains leadership volunteers to support the placement and supervision of staff and programs in delivering SAF/IS U.S. programs and services.
  • Effectively utilizes the Volunteer Connection Platform to manage, document, train, recognize, and communicate with volunteers.
Service Delivery Management: Ensures consistent delivery of SAF and IS U.S. services to all clients in the area.
  • Supervises volunteer Service Delivery staff.
  • Coordinates services to military treatment facilities and VA hospitals through rehabilitation programs, material assistance, and support.
  • Ensures community outreach, including command meetings and educational briefings.
  • Implements special events and projects in support of SAF/IS U.S. initiatives.
  • Manages support services to military members and their families, including follow-up information and referrals.
Financial and Reporting Management: Develops and manages budgets and expenditures to ensure programs operate within budget. Monitors and reports on program outcomes to ensure organizational accountability and recommends improvements to meet metrics consistently.

QUALIFICATIONS:

Education: Bachelor's degree in business or public administration, human resources management, community organization, social or health sciences, or a related field is required; or equivalent experience.

Experience: A minimum of five years of relevant experience in program management or a related field is required.

Skills and Abilities: Strong computer skills, public speaking skills, and effective verbal and written communication are essential. Must possess strong interpersonal skills and the ability to work well independently or in a team environment. The ability to manage multiple priorities is crucial. Familiarity with military culture, regulations, and protocol is strongly desired. Experience with American Red Cross programs and services is also highly valued.

A valid driver's license with a good driving record is required.

Work Conditions:

Depending on the assignment, may require the ability to visit various locations; or the ability to stand, walk, and manipulate light to medium weights. Requires good hand-eye coordination, dexterity, and visual acuity for using a keyboard and operating equipment. Overall mobility is essential. May include sitting for extended periods, driving a vehicle, and working under challenging conditions.

Work is performed indoors with potential exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout the chapter jurisdiction and Red Cross system.

FOR MOBILE POSITIONS ONLY:

Some positions are designated as "Mobile" and subject to unique job requirements. Mobile staff perform the same basic job responsibilities as non-mobile staff but are also required to deploy on short-term assignments, serving alongside military members in designated theaters of operations globally. Mobile staff must be ready to deploy whenever called upon and meet specific medical and readiness requirements.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

Ideal candidates will have a passion for supporting military members with the stamina and emotional capacity to work alongside deployed military personnel in challenging environments. SAF/IS employees are servant leaders supporting military members through difficult issues. Candidates should thrive on service and teamwork, be adaptable, and possess problem-solving skills.

Core Competencies:
  • Adaptability: Ability to adjust to new situations quickly and tackle challenges.
  • Independent Problem Solving: Capable of handling high-pressure situations and providing actionable solutions.
  • Teamwork: Ability to collaborate with team members, volunteers, and military personnel to achieve the SAF/IS mission.
  • Servant Leader: A leader who prioritizes others and the mission, understanding the hardships of deployment.
BENEFITS:
We support you while you support others. Our comprehensive benefits help you balance home and work. With our resources and perks, you have incredible opportunities at the American Red Cross to advance your career.

• Medical, Dental, and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays
• 401K with 5% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Apply now to join our team and make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

To learn more about volunteering opportunities, visit our website.

To view the EEOC Summary of Rights, click here: Summary of Rights

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