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Lead Host

2 months ago

Hollywood, Florida, United States We Care Hospitality Full time

Job Title: Lead Host

Job Summary:

We Care Hospitality is a leading restaurant group in South Florida, renowned for its exceptional hospitality and commitment to creating unforgettable experiences. As a Lead Host, you will play a pivotal role in ensuring that every guest receives a warm welcome and exceptional service. Your primary responsibility will be to oversee the hosting team, manage guest reservations, and address any concerns or requests to ensure a seamless and enjoyable experience for all.

Key Responsibilities:

  • Guest Reception: Greet and seat guests in a friendly and professional manner, ensuring a positive first impression.
  • Team Leadership: Supervise and train the host team, providing guidance and support to ensure excellent service.
  • Reservations Management: Handle guest reservations, manage the seating chart, and address any scheduling conflicts or changes.
  • Guest Relations: Address guest inquiries, concerns, and feedback promptly and effectively, striving to exceed their expectations.
  • Coordination: Collaborate with other departments to ensure smooth operations and efficient guest service.
  • Problem Solving: Resolve any issues or conflicts that arise, ensuring that all guests leave with a positive experience.

Qualifications:

  • Experience: At least 2 years in a hosting or customer service role, preferably in a leadership capacity.
  • Skills: Excellent communication and interpersonal skills, with the ability to manage a team and handle high-pressure situations with grace. Must have experience with Resy or Opentable, and Toast POS.
  • Organization: Strong organizational skills with attention to detail and the ability to multitask effectively.
  • Adaptability: Ability to adapt to changing priorities and handle unexpected situations with a positive attitude.
  • Appearance: Professional demeanor and appearance, with a commitment to upholding company standards.

What We Offer:

  • Competitive Salary: Starting at $17 plus Tips
  • Benefits Package: Medical, Vision, Dental, Life Insurance for full-time employees
  • Opportunities for Growth: Room for advancement and career development within the company.
  • Dynamic Work Environment: A supportive and energetic team dedicated to creating a positive workplace culture.

Tiki Tiki is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.