Lead Host

2 months ago

Hollywood, United States We Care Hospitality Full time $17
 We Care Hospitality is a South Florida based restaurant group that specializes in genuine hospitality and care We own and operate GG’s Waterfront, Tiki Tiki and Le Tub all on the Hollywood Intracoastal. From elegant dinners on the water to the “best burgers in America” our restaurants offer outstanding food coupled with impeccable service and stellar views of the water. At We Care Hospitality we’re not just about serving exceptional food and drinks; we’re about creating unforgettable experiences. 

Our Motto at Tiki Tiki is "Fresh, Coastal and Casual," we work and thrive as a team to provide our guests with genuine hospitality and care. We are seeking a full-time, Experience Lead Host to join our team of hospitality professionals

Position Overview:As the Lead Host, you will play a crucial role in the guest experience, ensuring that every guest receives a warm welcome and exceptional service. You will oversee the hosting team, manage guest reservations, and address any concerns or requests to ensure a seamless and enjoyable experience for all.

Key Responsibilities:
  • Guest Reception: Greet and seat guests in a friendly and professional manner, ensuring a positive first impression.
  • Team Leadership: Supervise and train the host team, providing guidance and support to ensure excellent service.
  • Reservations Management: Handle guest reservations, manage the seating chart, and address any scheduling conflicts or changes.
  • Guest Relations: Address guest inquiries, concerns, and feedback promptly and effectively, striving to exceed their expectations.
  • Coordination: Collaborate with other departments to ensure smooth operations and efficient guest service.
  • Problem Solving: Resolve any issues or conflicts that arise, ensuring that all guests leave with a positive experience.

Qualifications:
  • Experience: At least 2 years  in a hosting or customer service role, preferably in a leadership capacity.
  • Skills: Excellent communication and interpersonal skills, with the ability to manage a team and handle high-pressure situations with grace. Must have experience with Resy or Opentable, and Toast POS. 
  • Organization: Strong organizational skills with attention to detail and the ability to multitask effectively.
  • Adaptability: Ability to adapt to changing priorities and handle unexpected situations with a positive attitude.
  • Appearance: Professional demeanor and appearance, with a commitment to upholding company standards.

What We Offer:
  • Competitive Salary: Starting at $17 plus Tips 
  • Benefits Package: Medical, Vision, Dental, Life Insurance for full-time employees
  • Opportunities for Growth: Room for advancement and career development within the company.
  • Dynamic Work Environment: A supportive and energetic team dedicated to creating a positive workplace culture.

Tiki Tiki is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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