Lead Host
3 months ago
Our Motto at Tiki Tiki is "Fresh, Coastal and Casual," we work and thrive as a team to provide our guests with genuine hospitality and care. We are seeking a full-time, Experience Lead Host to join our team of hospitality professionals
Position Overview:As the Lead Host, you will play a crucial role in the guest experience, ensuring that every guest receives a warm welcome and exceptional service. You will oversee the hosting team, manage guest reservations, and address any concerns or requests to ensure a seamless and enjoyable experience for all.
Key Responsibilities:
- Guest Reception: Greet and seat guests in a friendly and professional manner, ensuring a positive first impression.
- Team Leadership: Supervise and train the host team, providing guidance and support to ensure excellent service.
- Reservations Management: Handle guest reservations, manage the seating chart, and address any scheduling conflicts or changes.
- Guest Relations: Address guest inquiries, concerns, and feedback promptly and effectively, striving to exceed their expectations.
- Coordination: Collaborate with other departments to ensure smooth operations and efficient guest service.
- Problem Solving: Resolve any issues or conflicts that arise, ensuring that all guests leave with a positive experience.
Qualifications:
- Experience: At least 2 years in a hosting or customer service role, preferably in a leadership capacity.
- Skills: Excellent communication and interpersonal skills, with the ability to manage a team and handle high-pressure situations with grace. Must have experience with Resy or Opentable, and Toast POS.
- Organization: Strong organizational skills with attention to detail and the ability to multitask effectively.
- Adaptability: Ability to adapt to changing priorities and handle unexpected situations with a positive attitude.
- Appearance: Professional demeanor and appearance, with a commitment to upholding company standards.
What We Offer:
- Competitive Salary: Starting at $17 plus Tips
- Benefits Package: Medical, Vision, Dental, Life Insurance for full-time employees
- Opportunities for Growth: Room for advancement and career development within the company.
- Dynamic Work Environment: A supportive and energetic team dedicated to creating a positive workplace culture.
Tiki Tiki is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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