Part Time Floor Leader

1 week ago

Lancaster, Pennsylvania, United States Lush Handmade Cosmetics Full time
Job Title: Part Time Floor Leader

Join Lush Handmade Cosmetics as a Part Time Floor Leader and play a vital role in supporting the Store Management Team across all areas of the business. As a key member of our team, you will be responsible for driving sales, opening and closing the store, analyzing sales results, and leading training sessions.

Key Responsibilities:
  • Sales & Customer Experience: Utilize sales data to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Lead by example in delivering a world-class customer experience, including product demonstrations, and strive to exceed daily sales goals.
  • Team Involvement: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
  • Operational Excellence: Manage cash handling, including customer transactions, opening and closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
Requirements:
  • Minimum 1 year of experience in customer service and sales, cash handling and opening/closing procedures, supervisory experience involving coaching, feedback, and training, and problem-solving issues related to customer service in day-to-day operations.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Preferred Qualifications:
  • Experience with consultation-based customer service models, analyzing sales metrics, working in skincare or cosmetics, and cross-cultural collaboration and DEIB or social justice training.
  • Fluency in Spanish, French, or other languages.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.

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