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Retail Operations Leader

2 months ago

Freeport Maine, United States Foot Locker Full time

Overview:
As a natural mentor and guide, you possess a strong desire to assist others in delivering an exceptional in-store customer experience. Your team thrives under your leadership, motivated to excel in their roles.

Reporting directly to the District Manager, you will be responsible for guiding, coaching, and nurturing all team members to ensure a superior in-store customer experience while implementing all company strategies.

Your role encompasses all facets of store management, including:
adherence to company standards in recruitment, onboarding, training, customer service, visual presentation, and operational efficiency.

These combined efforts will drive sales and maximize profit objectives for your store, leading both you and your team to achieve success.


Responsibilities:
Inspire and motivate your team to achieve outstanding performance and provide an exceptional customer experience

Implement standards in recruitment, onboarding, training, customer service, visual presentation, and operational procedures

Develop strategies to enhance key performance indicators and optimize profitability

Foster brand loyalty by empowering your team to create a genuine and engaging experience for customers

Serve as a liaison between customers, sales associates, store leadership, and corporate partners

Maintain a strong customer focus and lead by example through clear and effective communication

Ensure visual merchandising standards and directives are consistently upheld

Demonstrate a passion for educating associates on product knowledge and its application to the customer experience

Qualifications:
Proven leadership capabilities with a minimum of 2 years of experience in a customer-oriented sales environment

Confident and at ease in engaging customers to provide an elevated experience

Driven to achieve exceptional results through enthusiasm for customer interaction and athletic products

Adaptable and resourceful in responding to the dynamic demands of a rapidly evolving omni-channel retail landscape

Strong analytical and mathematical skills, including problem-solving, decision-making, and financial assessment

High standards of ethics, values, integrity, and trustworthiness

Flexible availability, including evenings, weekends, and holidays