Quality Assurance Specialist
2 weeks ago
Position: Customer Complaint Coordinator
Company: One Source Manufacturing Technology
Key Responsibilities:
- Facilitate the management and investigation of customer complaints, acting as a vital link among Customer, Quality Systems, Operations, and Engineering teams.
- Collect and assess information related to customer grievances.
- Detect and communicate potentially reportable incidents to Quality Systems Management.
- Oversee the complaint resolution process, including evaluations for reportability.
- Track the progress of complaint handling and work with relevant departments to ensure timely resolutions.
- Analyze complaint data and prepare reports to identify trends.
- Provide metrics for Management Review and engage in Quality System evaluations and approvals.
- Support initiatives for product and process enhancements, risk management, and documentation efforts.
- Plan and execute CAPA investigations, emphasizing continuous improvement in products and services.
- Ensure adherence to global quality and regulatory standards.
- Perform tasks to assist the quality system as assigned.
- Bachelor's Degree in Engineering or Quality, or an Associate's Degree with relevant experience.
- Experience in a regulated sector, ideally Aerospace.
- Proficient in statistical data analysis tools.
- Strong communication and interpersonal skills.
- Able to thrive in a deadline-driven environment.
- Excellent computer proficiency, particularly with spreadsheets and graphical software.
- At least 2 years in the Aerospace or a comparable regulated field.
- A minimum of 3 years in Complaint Investigation or Quality Engineering roles.
- Familiarity with AS9100D is preferred.
- Experience with high precision machining is a plus.
This position is situated in a professional office environment, utilizing standard office equipment such as computers, phones, and copiers/scanners. No travel is required.
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