Quality Assurance Specialist

2 weeks ago


Leander, Texas, United States One Source Manufacturing Technology Full time
Job Overview

Position: Customer Complaint Coordinator
Company: One Source Manufacturing Technology

Key Responsibilities:
  • Facilitate the management and investigation of customer complaints, acting as a vital link among Customer, Quality Systems, Operations, and Engineering teams.
  • Collect and assess information related to customer grievances.
  • Detect and communicate potentially reportable incidents to Quality Systems Management.
  • Oversee the complaint resolution process, including evaluations for reportability.
  • Track the progress of complaint handling and work with relevant departments to ensure timely resolutions.
  • Analyze complaint data and prepare reports to identify trends.
  • Provide metrics for Management Review and engage in Quality System evaluations and approvals.
  • Support initiatives for product and process enhancements, risk management, and documentation efforts.
  • Plan and execute CAPA investigations, emphasizing continuous improvement in products and services.
  • Ensure adherence to global quality and regulatory standards.
  • Perform tasks to assist the quality system as assigned.
Qualifications:
  • Bachelor's Degree in Engineering or Quality, or an Associate's Degree with relevant experience.
  • Experience in a regulated sector, ideally Aerospace.
  • Proficient in statistical data analysis tools.
  • Strong communication and interpersonal skills.
  • Able to thrive in a deadline-driven environment.
  • Excellent computer proficiency, particularly with spreadsheets and graphical software.
Experience Requirements:
  • At least 2 years in the Aerospace or a comparable regulated field.
  • A minimum of 3 years in Complaint Investigation or Quality Engineering roles.
  • Familiarity with AS9100D is preferred.
  • Experience with high precision machining is a plus.
Work Environment:

This position is situated in a professional office environment, utilizing standard office equipment such as computers, phones, and copiers/scanners. No travel is required.

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