Nutella Cafe Operations Manager

3 weeks ago


Chicago, Illinois, United States Ferrero Full time
About the Role:

The Assistant General Manager will work under the supervision of the General Manager, overseeing the work of restaurant employees and ensuring excellent execution in all areas of operations and customer service. This role requires strong leadership and communication skills, as well as the ability to analyze and report on budgets, including profit and loss.

Main Responsibilities:
  • Schedule and coordinate activities concerning shift operations, ensuring a high standard of customer satisfaction and reacting immediately to coaching opportunities to improve a negative customer situation.
  • Maintain a high standard of cleanliness and sanitation of the caf environment, properly executing and enforcing all food safety requirements and practices.
  • Monitor the planned and daily maintenance of the equipment and physical plant, responding appropriately to failure equipment / unplanned activities.
  • Develop shift managers to improve their shift management ability, using shift tools to set-up, monitor and improve performance during the shift as reported by caf metrics (people, customers, sales and profitability).
  • Support coordination of the caf's inventory, ordering inventory and supplies, and auditing materials, equipment and supplies.
  • Assist in hiring, performance improvement process, training and evaluating staff, knowing, enforcing and educating caf staff on proper policies, labor laws and security, and safety procedures.
  • Analyze and report on budgets, including profit and loss, taking responsibility for the profit areas assigned to them.
  • Purchase or requisition food items, supplies or equipment as approved with GM.
  • Participate within the management team as the leader of operations as deemed by Operations and Training Manager and GM.
Requirements:

This is a great opportunity for someone with 3-4 years of experience in a fast casual or casual restaurant setting. We are looking for someone with an Associate's Degree in hospitality and restaurant management, or related field, or a combination of education and experience that yields the required knowledge/skills.

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you'll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.



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