Digital Marketing Operations Manager
2 days ago
At Digible, we're seeking a highly skilled Client Services Manager to lead our team of account managers and account coordinators in delivering exceptional client experiences.
Job Summary:The Client Services Manager will be responsible for managing a team of 6-8 employees, innovating and improving processes and strategies, and ensuring our clients receive best-in-class experiences. This role requires strong managerial and leadership skills, as well as a background in digital marketing and client support.
Key Responsibilities:- Manage and oversee a team of account managers and account coordinators focused on a large enterprise client
- Hire, retain, and coach team members
- Develop a strong relationship with the enterprise client by setting vision, providing escalation support, and sharing the Digible value story
- Work closely with the director to carry out departmental vision and set departmental goals
- Collaborate with managers across departments to improve scale and efficiency
- 4+ years of relevant experience in a customer-facing role
- 2+ years of digital agency experience
- Management experience a strong plus
- Multifamily/Senior Living/Student Housing experience a strong plus
- Superb communication skills, ability to learn quickly, growth mindset, and values-driven personality
- Salary Range: $83,000-$105,000
- 4-Day Work Week (32 Hour Work Week)
- 1 Day / Week Remote
- Profit Sharing Bonus
- 3 weeks of PTO, Sick leave, and Bereavement
- 11 paid holidays
- 401(k) + Match
- 75% employer-paid health benefits (Medical, Dental, and Vision)
- $75/month reimbursement for Physical Wellness
- $75/month reimbursement for Mental Wellness
- $1000/year travel fund for employees with 3+ years of service
- Dog-Friendly Office
- Paid Parental Leave
- Monthly Social Events
- Weekly Lunches and Snacks for in-office employees
We believe in transparency throughout our hiring process. To ensure a great fit, we'll ask you to share professional references during the hiring process who can speak to your experience and skills. We'll also follow up directly with your references to confirm the details.
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