Senior Technical Operations Analyst
10 hours ago
The Senior FinOps Analyst role is pivotal in ensuring the seamless operation of our enterprise-wide software systems. Reporting to the [management level], this key position plays a vital role in [briefly describe the company or department].
### Key Responsibilities
- Software Support: Provide expert-level technical support for our software-as-a-service (SaaS) and enterprise-wide applications, ensuring they are running efficiently with minimal downtime.
- Data Management: Develop and implement data management strategies, ensuring the accuracy and accessibility of data for internal department planning and activities.
- Configuration and Maintenance: Perform advanced configuration, setup, and updating of applications, as well as load data into established tables, fields, and system databases.
- Training and Support: Set up user access, train users on the applications, and provide recommendations to management concerning changes in applications development, maintenance, and system standards.
- Cross-Functional Collaboration: Collaborate with cross-functional technical teams within the organization to ensure the integration and interoperability of enterprise-wide systems.
### Education and Experience
- Required: Bachelor's degree in Computer Science or Information Technology, or at least 7 years of experience in enterprise-wide software support.
- Preferred: Certifications in ITIL, Microsoft, and/or Oracle.
### Technical Skills
- System Configuration
- Software Development Lifecycle (SDLC) Methodology
- Cloud Technologies & Platforms
- Data Analysis
- Data Modeling
- Data Warehousing & ETL Processes
- Reporting Tools
- Systems Security & Access Control
### Work Environment
This position is eligible to work in the office three days a week and has the option to work remotely two days a week.
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