Freight Capacity Coordinator

3 weeks ago


Phoenix, Arizona, United States Swift Transportation Full time
Job Summary

We are seeking a highly skilled Customer Account Representative to join our team at Swift Transportation. As a key member of our operations team, you will be responsible for providing exceptional customer service, resolving issues, and driving business growth.

Key Responsibilities
  • Customer Service: Anticipate and resolve customer issues in a timely and professional manner, ensuring high levels of customer satisfaction.
  • Freight Capacity Management: Develop and grow customer relationships, balancing freight capacity to meet business needs.
  • Load Management: Accurately enter customer load information, monitor and trace loads, and provide follow-up to customers as needed.
  • Communication: Effectively communicate with internal and external customers, providing world-class service and support.
Requirements
  • Education: Associate's degree or equivalent combination of education and experience.
  • Experience: Previous customer service or related experience in the transportation industry.
  • Skills: Outstanding telephone skills, excellent time management, and ability to work in a fast-paced team environment.
What We Offer
  • Competitive Pay: $20-$23/hourly.
  • Benefits: Comprehensive benefits package, including 401(K), medical, dental, vision, disability, and life insurance.
  • Opportunities: Potential bonus pay, opportunities to volunteer, and a supportive work environment.
About Swift Transportation

At Swift, we value our people and strive to be the best in the industry. We offer a dynamic work environment, opportunities for growth and development, and a commitment to safety, honesty, and mutual respect.



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