Patient Relations Liaison

1 week ago


Newton Center, Massachusetts, United States Insight Global Full time
Job Summary

We are seeking a highly motivated and organized Patient Relations Specialist to join our team. As the primary point of contact for initial communication with our practice, you will be responsible for converting leads into appointments for consultation with our providers.

Key Responsibilities
  • Answer incoming phone calls and online inquiries, logging patient demographic and inquiry details in our system
  • Schedule appointments and follow up with "no show" clients
  • Distribute incoming leads to patient coordinators
  • Receive payment for consultation fee
  • Follow up with leads and existing patients to ensure customer service satisfaction
  • Maintain thorough knowledge of our products and procedures
  • Greet and assist walk-in customers, treating all clientele with courtesy and respect
  • Ensure potential patients are aware of promotions
  • Contact existing patients with specials and promotions
  • Assist with tasks to grow the practice and improve patient experience
Requirements
  • Excellent written and verbal communication skills
  • Highly organized with ability to learn quickly
  • Proficient with Microsoft Office Professional
  • Personable demeanor
  • Interest in aesthetic/cosmetic surgery industry (a plus)
About Us

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.



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