Senior Patient Access Representative
2 weeks ago
We are seeking a highly skilled and experienced Senior Patient Access Representative to join our team at Children's National Hospital. As a key member of our Patient Access department, you will be responsible for providing exceptional patient services and administrative support in ancillary operations.
Key Responsibilities- Act as a knowledge source for registration, assisting in the daily process outcomes of the department.
- Support team with training and problem-solving to enhance registration performance.
- Develop and implement training programs to improve staff performance and compliance with quality assurance programs.
- Interact with patients, parents, physicians, and other staff in a courteous manner, providing assistance and support as needed.
- Collect and verify demographic information to ensure accuracy, and provide required notification of scheduled and unscheduled services according to insurance provider requirements.
- May be responsible for scheduling patients for ancillary appointments and floating to ancillary patient access areas for coverage.
- Must be able to complete a minimum of one complex access function, such as complex scheduling, bed management, or complex mentorship.
- High School Diploma or GED (Required)
- 3 years of related experience (Required)
- Broad knowledge in administrative processes and customer service skills
- Computer knowledge necessary, with Microsoft Office experience preferred (Word & Excel)
- Ability to type a minimum of 35 words per minute
- Patient Access training curriculum and competency assessments
- Partner in the mission and uphold the core principles of the organization
- Committed to diversity and recognizes the value of cultural/ethnic differences
- Demonstrate personal and professional integrity
- Maintain confidentiality at all times
- Anticipate and respond to customer needs, following up until needs are met
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others' ideas and opinions
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
- Use resources efficiently
- Search for less costly ways of doing things
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and take time to resolve the situation
- Demonstrate accurate, clear, and timely verbal and written communication
- Actively promote safety for patients, families, visitors, and co-workers
- Attend carefully to important details, practicing Stop, Think, Act, and Review to self-check behavior and performance
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Washington, United States Children's National Hospital Full timeJob Title: Senior Patient Access RepresentativeAt Children's National Hospital, we are seeking a highly skilled and experienced Senior Patient Access Representative to join our team. As a key member of our patient access team, you will play a critical role in ensuring the smooth and efficient flow of patients through our hospital.Key Responsibilities:Provide...
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