Senior Patient Access Representative

2 weeks ago


Washington, United States Children's National Hospital Full time
Job Summary

We are seeking a highly skilled and experienced Senior Patient Access Representative to join our team at Children's National Hospital. As a key member of our Patient Access department, you will be responsible for providing exceptional patient services and administrative support in ancillary operations.

Key Responsibilities
  • Act as a knowledge source for registration, assisting in the daily process outcomes of the department.
  • Support team with training and problem-solving to enhance registration performance.
  • Develop and implement training programs to improve staff performance and compliance with quality assurance programs.
  • Interact with patients, parents, physicians, and other staff in a courteous manner, providing assistance and support as needed.
  • Collect and verify demographic information to ensure accuracy, and provide required notification of scheduled and unscheduled services according to insurance provider requirements.
  • May be responsible for scheduling patients for ancillary appointments and floating to ancillary patient access areas for coverage.
  • Must be able to complete a minimum of one complex access function, such as complex scheduling, bed management, or complex mentorship.
Requirements
  • High School Diploma or GED (Required)
  • 3 years of related experience (Required)
  • Broad knowledge in administrative processes and customer service skills
  • Computer knowledge necessary, with Microsoft Office experience preferred (Word & Excel)
  • Ability to type a minimum of 35 words per minute
Preferred Qualifications
  • Patient Access training curriculum and competency assessments
Organizational Commitment/Identification
  • Partner in the mission and uphold the core principles of the organization
  • Committed to diversity and recognizes the value of cultural/ethnic differences
  • Demonstrate personal and professional integrity
  • Maintain confidentiality at all times
Customer Service
  • Anticipate and respond to customer needs, following up until needs are met
Teamwork/Communication
  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things
Safety
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and take time to resolve the situation
  • Demonstrate accurate, clear, and timely verbal and written communication
  • Actively promote safety for patients, families, visitors, and co-workers
  • Attend carefully to important details, practicing Stop, Think, Act, and Review to self-check behavior and performance


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