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Operations Manager

2 months ago

Stratford, Connecticut, United States ABM Industries Full time
{"title": "Supervisor Role Overview", "content": "

About the Role

The Supervisor plays a critical role in ensuring the smooth operation of our services work team. As a key member of our team, you will be responsible for overseeing daily activities, setting priorities, and managing a team to meet productivity and customer service requirements.

Key Responsibilities

  • Supervise and coordinate the daily activities of operations team members.
  • Set priorities and ensure completion of tasks to meet departmental and client needs.
  • Effectively recruit, manage, and lead a team to maintain the functionality and safety of operations.
  • Monitor and develop team member performance, including evaluations, training, and recognition.
  • Ensure work assignments and schedules meet departmental, facility, and contractual needs.
  • Respond to client inquiries, requests, and concerns in a timely and professional manner.
  • Utilize company policies and guidelines to solve work problems and ensure a safe work environment.
  • Implement and manage quality control monitoring and safety programs.
  • Meet with clients to ensure needs and expectations are being met.

Requirements

  • High School Diploma or equivalent.
  • 1-3 years of experience in a supervisory or management role.
  • Ability to adjust work schedule as needed to support the operation.
  • Ability to effectively lead a staff of direct reports.
  • Ability to communicate effectively and read and interpret documents, including safety rules and operating manuals.
  • Basic understanding of computer programs, including Microsoft Office.
  • Ability to work in a fast-paced work environment and prioritize assignments and projects.

Work Environment

The Supervisor will work in a fast-paced environment, requiring the ability to multitask and prioritize assignments. The work environment may require extended time standing, walking, and lifting. A valid driver's license is required for occasional travel to meetings and work-related functions.

", "lang_code": "en-US"}