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Home Appliance Service Specialist

2 months ago

Grand Rapids MI USA, United States UASA Full time
About the Role

We are seeking a skilled Appliance Repair Technician to join our team at Diamond Factory Service. As a valued member of our company, you will be responsible for diagnosing and repairing residential appliances, providing exceptional customer service, and working efficiently to meet customer needs.

Key Responsibilities
  • Diagnose and repair residential appliances, including washers, dryers, refrigerators, ranges, and freezers
  • Utilize laptop and phone to document and research information
  • Provide timely and courteous customer service
Requirements
  • High school diploma or equivalent
  • Valid driver's license
  • 2 years' experience as an in-home service provider
  • Excellent customer service skills
  • Computer skills
  • Excellent communication skills
  • Mechanical and electrical knowledge
  • Ability to lift heavy equipment
Benefits
  • Van, computer, cell phone, gas card, and uniforms provided
  • Paid vacation, personal time, and holidays
  • Health insurance
  • Optional 401k program with employer contribution
  • Bonus plan for exceeding goals
  • On-going training
  • Opportunities for advancement