Customer Service Ambassador

1 week ago


Austin, Texas, United States Chive Media Group Full time

Job Title: Customer Experience Representative

Location: Austin, TX

Job ID: 195

Number of Openings: 1

The Chive Media Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels, including email and live chat.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries and concerns
  • Utilize in-depth knowledge of company products and programs to resolve customer issues
  • Communicate effectively with team members within the customer service department
  • Work collaboratively with other teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date on company policies and procedures to ensure accurate and consistent responses to customer inquiries

Requirements:

  • 2+ years of customer service experience, preferably in an e-commerce or media setting
  • Excellent communication and problem-solving skills
  • Ability to work well under pressure and adapt to changing priorities
  • Experience with Zendesk, Shopify, and/or NetSuite is a plus

Benefits:

  • Open vacation policy
  • 401(k) with a company match plan (after 6 months with the company)
  • Competitive medical/dental/vision insurance
  • Lunch provided in-house 4 days a week
  • Our HQ sits at the water's edge in beautiful downtown Austin, with hike and bike trails at our back door

What We Offer:

The Chive Media Group is a dynamic and fast-paced company that values its employees and provides opportunities for growth and development. We offer a competitive salary and benefits package, as well as a fun and supportive work environment.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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