Customer Service Ambassador
1 week ago
Job Title: Customer Experience Representative
Location: Austin, TX
Job ID: 195
Number of Openings: 1
The Chive Media Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels, including email and live chat.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries and concerns
- Utilize in-depth knowledge of company products and programs to resolve customer issues
- Communicate effectively with team members within the customer service department
- Work collaboratively with other teams to resolve customer issues and improve overall customer experience
- Stay up-to-date on company policies and procedures to ensure accurate and consistent responses to customer inquiries
Requirements:
- 2+ years of customer service experience, preferably in an e-commerce or media setting
- Excellent communication and problem-solving skills
- Ability to work well under pressure and adapt to changing priorities
- Experience with Zendesk, Shopify, and/or NetSuite is a plus
Benefits:
- Open vacation policy
- 401(k) with a company match plan (after 6 months with the company)
- Competitive medical/dental/vision insurance
- Lunch provided in-house 4 days a week
- Our HQ sits at the water's edge in beautiful downtown Austin, with hike and bike trails at our back door
What We Offer:
The Chive Media Group is a dynamic and fast-paced company that values its employees and provides opportunities for growth and development. We offer a competitive salary and benefits package, as well as a fun and supportive work environment.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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