Customer Relations Professional

5 days ago


Howell, Michigan, United States Dan Eskola - State Farm Agent Full time

As a State Farm Agent Team Member, you will be part of a dynamic team that provides exceptional customer service and support to our clients. This role is ideal for individuals who are customer-focused, proactive, and dedicated to success.

About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Relations Representative. In this role, you will serve as the first point of contact for our customers, providing prompt, accurate, and friendly service. Your responsibilities will include establishing customer relationships, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Key Responsibilities
  • Provide excellent customer service, ensuring timely and accurate resolution of customer inquiries.
  • Work with the agent to establish and meet marketing goals, promoting State Farm products and services to potential customers.
  • Maintain a strong work ethic, demonstrating a total commitment to success each day.
Requirements
  • Prior experience in a customer-facing role, preferably in an insurance or financial services environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proactive problem-solving skills, with the ability to think critically and resolve issues efficiently.
What We Offer
  • A competitive hourly rate, plus commission and bonus opportunities.
  • The chance to work in a dynamic and supportive team environment, with opportunities for growth and development.
  • Flexible work-from-home options available.

Please note that this position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.



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