Customer Service Representative
16 hours ago
About the Role:
In partnership with a renowned property & casualty insurance company, Randstad US is actively seeking an Associate Adjuster to join their Auto team in Michigan. As an industry leader with over 160 years of rich history and tradition, this company is recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance). The opportunity is on a temp to hire basis.
The associate adjuster will play a vital role in Hanover's success by providing critical services to the business and its customers. Working in a dynamic and fast-paced environment, you will be responsible for meeting and exceeding goals and metrics that drive the success of the claims organization. You will participate in an accelerated training program that builds a solid foundation for personal growth and development within the organization.
Responsibilities:
- Perform claim processing and payment functions on non-complex claims for one or more lines of business in multiple states. Review electronic claim files for completeness and follow procedures for gathering missing information.
- Within specific guidelines, make outbound calls with a level of satisfaction that meets or exceeds customers' expectations. Respond in a polite and professional manner, matching customers' needs with Hanover's services.
- Develop recognition of coverages, claim processing requirements, and related data processing systems. Claims handled by this individual would not involve determining liability, questionable damages, investigation, personal injury, or coverage issues.
- Utilize established guidelines to obtain appraisals and other needed information from insured, advise insured on proper course of action, and record additional information/data into the company's network, updating the electronic claim file.
- Apply basic communication skills to interpret callers' inquiries and offer options. Set up predetermined reserves on level 1 claims, managing outbound calls to insured to confirm next steps. Collect and file required information.
Requirements:
- 1 year of experience
- Experienced level
About Randstad US:
Randstad US is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent, or permanent opportunities, no one works harder for you than Randstad US.
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