Paratransit Scheduling Specialist
6 days ago
MV Transportation is seeking a dedicated Reservationist to facilitate seamless trip reservations for eligible passengers.
Core Responsibilities:- Responding to passenger calls and gathering necessary trip information within the specified timeframe.
- Guiding passengers on accessing and utilizing our transportation services effectively.
- Completing data entry for passenger file information and specific trip requests, taking into consideration passenger preferences and requirements.
- Following up with passengers as needed due to schedule changes or as part of regular duties.
- Notifying scheduling, dispatch, or vehicle operations teams about passenger cancellations in a timely manner.
- Maintaining accurate and up-to-date passenger records within our customer database, incorporating changes to status, contact information, and other relevant fields.
- E nsuring a safe working environment and prioritizing safety to prevent injuries and promote a healthy work-life balance.
- Maintaining organized and accurate record-keeping systems.
- Effectively communicating with operations staff regarding scheduling or passenger-related matters.
- Managing multiple tasks efficiently and effectively.
- Providing exceptional customer service and upholding a professional image at all times.
- Consistently demonstrating reliability and teamwork, supporting colleagues, management, and peers as needed.
- High School diploma or equivalent is necessary.
- Ability to thrive in a dynamic work environment.
- Prior experience in paratransit scheduling using Trapeze PASS is an asset.
- Excellent decision-making skills are essential.
- Strong attendance record is vital.
- Superb communication and interpersonal skills are necessary.
- Previous call center or telephone experience is highly valued.
- Familiarity with basic computer applications is expected.
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