Paratransit Scheduling Specialist

6 days ago


Phoenix, Arizona, United States MV Transportation Full time
Job Description:

MV Transportation is seeking a dedicated Reservationist to facilitate seamless trip reservations for eligible passengers.

Core Responsibilities:
  • Responding to passenger calls and gathering necessary trip information within the specified timeframe.
  • Guiding passengers on accessing and utilizing our transportation services effectively.
  • Completing data entry for passenger file information and specific trip requests, taking into consideration passenger preferences and requirements.
  • Following up with passengers as needed due to schedule changes or as part of regular duties.
  • Notifying scheduling, dispatch, or vehicle operations teams about passenger cancellations in a timely manner.
  • Maintaining accurate and up-to-date passenger records within our customer database, incorporating changes to status, contact information, and other relevant fields.
  • E nsuring a safe working environment and prioritizing safety to prevent injuries and promote a healthy work-life balance.
  • Maintaining organized and accurate record-keeping systems.
  • Effectively communicating with operations staff regarding scheduling or passenger-related matters.
  • Managing multiple tasks efficiently and effectively.
  • Providing exceptional customer service and upholding a professional image at all times.
  • Consistently demonstrating reliability and teamwork, supporting colleagues, management, and peers as needed.
Essential Qualifications:
  • High School diploma or equivalent is necessary.
  • Ability to thrive in a dynamic work environment.
  • Prior experience in paratransit scheduling using Trapeze PASS is an asset.
  • Excellent decision-making skills are essential.
  • Strong attendance record is vital.
  • Superb communication and interpersonal skills are necessary.
  • Previous call center or telephone experience is highly valued.
  • Familiarity with basic computer applications is expected.


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