Customer Service Representative
3 weeks ago
We are committed to providing exceptional transportation services to our clients, and we need a skilled Reservationist to help us achieve this goal.
Estimated Salary:$45,000 - $60,000 per annum (dependent on experience)
Key Responsibilities:- Answering passenger calls and gathering necessary trip information within the designated timeframe.
- Providing clear guidance on accessing our transportation services and utilizing them effectively.
- Data entry for passenger file information and specific trip requests, taking into account passenger preferences.
- Following up with passengers as required due to schedule changes or as part of regular duties.
- Informing scheduling, dispatch, or vehicle operations teams about passenger cancellations in a timely manner.
- Maintaining updated passenger records within our customer database, incorporating changes to status, contact details, and other relevant fields.
- Ensuring a safe working environment and prioritizing safety to prevent injuries.
- Accurate record-keeping and maintaining organized filing systems.
- Effective communication with operations staff regarding scheduling or passenger-related matters.
- Multitasking and handling various tasks efficiently.
- Delivering exceptional customer service and upholding a professional image.
- Consistently demonstrating reliability and teamwork.
- High School diploma or equivalent is necessary.
- Ability to thrive in a dynamic work environment.
- Prior experience in paratransit scheduling using Trapeze PASS is an asset.
- Excellent decision-making skills are essential.
- Strong attendance record is vital.
- Superb communication and interpersonal skills are necessary.
- Previous call center or telephone experience is highly valued.
- Familiarity with basic computer applications is expected.
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