Customer Service Representative

3 weeks ago


Phoenix, Arizona, United States MV Transportation Full time
Job Overview:

We are committed to providing exceptional transportation services to our clients, and we need a skilled Reservationist to help us achieve this goal.

Estimated Salary:

$45,000 - $60,000 per annum (dependent on experience)

Key Responsibilities:
  1. Answering passenger calls and gathering necessary trip information within the designated timeframe.
  2. Providing clear guidance on accessing our transportation services and utilizing them effectively.
  3. Data entry for passenger file information and specific trip requests, taking into account passenger preferences.
  4. Following up with passengers as required due to schedule changes or as part of regular duties.
  5. Informing scheduling, dispatch, or vehicle operations teams about passenger cancellations in a timely manner.
  6. Maintaining updated passenger records within our customer database, incorporating changes to status, contact details, and other relevant fields.
  7. Ensuring a safe working environment and prioritizing safety to prevent injuries.
  8. Accurate record-keeping and maintaining organized filing systems.
  9. Effective communication with operations staff regarding scheduling or passenger-related matters.
  10. Multitasking and handling various tasks efficiently.
  11. Delivering exceptional customer service and upholding a professional image.
  12. Consistently demonstrating reliability and teamwork.
Requirements:
  • High School diploma or equivalent is necessary.
  • Ability to thrive in a dynamic work environment.
  • Prior experience in paratransit scheduling using Trapeze PASS is an asset.
  • Excellent decision-making skills are essential.
  • Strong attendance record is vital.
  • Superb communication and interpersonal skills are necessary.
  • Previous call center or telephone experience is highly valued.
  • Familiarity with basic computer applications is expected.


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