Customer Service Associate

6 days ago


Concord, California, United States Thorntons LLC Full time
Job Title: Guest Service Representative

We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Thorntons LLC. As a Guest Service Representative, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our guests.

Key Responsibilities:
  • Deliver outstanding customer service by greeting guests, answering questions, and resolving issues in a timely and professional manner.
  • Assist guests with purchases, including processing transactions and handling returns and exchanges.
  • Maintain a clean and organized store environment, including restocking shelves and keeping the sales floor tidy.
  • Work effectively in a fast-paced environment and adapt to changing situations.
  • Collaborate with other team members to achieve sales goals and provide excellent customer service.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a variety of shifts, including mornings, afternoons, and weekends.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 55 pounds and stand for long periods of time.
What We Offer:
  • Competitive hourly rate: $20.25-$20.50.
  • Weekly pay.
  • Free dispensed beverage during your shift.
  • Free meal per shift.
  • Medical, dental, vision, and 401(k) benefits.
  • Vacation and sick leave.
  • Life insurance.

Thorntons LLC is an equal opportunity employer and welcomes applications from diverse candidates. If you require reasonable accommodation during the application process, please contact us at 9 am - 5 pm EST, Monday through Friday.



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