Guest Experience Ambassador

1 week ago


Newport, Kentucky, United States Newport Aquarium Full time
Job Summary:

We are seeking a highly motivated and enthusiastic Guest Experience Specialist to join our team at Newport Aquarium. As a Guest Experience Specialist, you will be responsible for providing exceptional guest service, ensuring a safe and enjoyable experience for all visitors, and promoting the aquarium's mission and values.

Key Responsibilities:
  • Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Ensure a safe and enjoyable experience for all guests, adhering to aquarium safety protocols and procedures.
  • Promote the aquarium's mission and values, educating guests about the importance of conservation and marine life.
  • Work collaboratively with other team members to achieve guest service goals and objectives.
  • Participate in ongoing training and development to enhance guest service skills and knowledge.
Requirements:
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Ability to work a flexible schedule, including weekends and holidays, and be available to work a variety of shifts.
  • Knowledge of marine life and conservation principles, with a passion for sharing this knowledge with others.
  • Ability to lift up to 25 pounds and remain stationary for long periods of time.
What We Offer:

Newport Aquarium offers a competitive salary and benefits package, as well as opportunities for professional growth and development. As a team member, you will have access to free admission to the aquarium, discounts on food and merchandise, and the chance to work in a dynamic and innovative environment.

We are committed to creating a workplace culture that values diversity, equity, and inclusion. If you are a motivated and enthusiastic individual who is passionate about providing exceptional guest service, we encourage you to apply for this exciting opportunity.



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