Clinical Support Specialist

4 days ago


Raleigh, North Carolina, United States WakeMed Full time

Job Summary:

The Clinical Support Specialist provides exceptional support to patients, families, and healthcare professionals to ensure seamless and efficient service delivery. This role actively promotes WakeMed's Patient & Family Centered Care (PFCC) model by delivering patient care under the direction of the Registered Nurse.

Key Responsibilities:

  • Supports patients and families in a respectful and dignified manner, honoring their perspectives and choices.
  • Communicates complete and unbiased information to patients and families in a clear and affirming way.
  • Encourages patient and family participation in care and decision-making.
  • Collaborates with patients, families, and healthcare professionals to deliver high-quality care.

Work Environment:

The Clinical Support Specialist works in a fast-paced healthcare environment, providing support to patients and families in a Level IV Neonatal Intensive Care Nursery (NICU) with 48 patient beds, including 26 single private rooms.

Requirements:

  • 1 year of experience in healthcare, preferred.
  • High School Diploma or Equivalent required.
  • College courses in Nurse Aide required.
  • Nurse Aide I certification required.


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