Shift Manager

3 days ago


Providence, Rhode Island, United States Pollo Campero Full time
Job Title: Shift Manager

At Pollo Campero, we are seeking a highly motivated and experienced Shift Manager to join our team. As a Shift Manager, you will play a critical role in leading our crew, training, and developing our team members to provide an exceptional customer experience.

Key Responsibilities:
  • Shift Planning: Plan and coordinate shifts to ensure seamless restaurant operations.
  • Compliance and Quality: Verify compliance with procedures and protocols to maintain high-quality standards.
  • Problem-Solving: Attend to and resolve problems as they arise in the restaurant operation.
  • Leadership: Assist the General Manager and lead a team with no supervision.
  • Training and Development: Involve yourself in the operational and technical training of employees.
  • Customer Satisfaction: Verify customer satisfaction and handle customer complaints.
  • Continuous Improvement: Apply a continuous improvement mindset to processes and procedures.
  • Restaurant Operations: Open and close the restaurant, assist with inventory, and maintain overall sanitation, health, cleanliness, and safety standards.
Qualifications:
  • Age and Language: Must be 18 years of age or older and fluent in English and Spanish.
  • Experience: Preferred: 1+ year of experience in similar roles or with customer experience.
  • Physical Abilities: Ability to lift and push 50 lbs, stand for long periods, and work nights, weekends, and holidays.
  • Certifications: Preferred: Food Handlers Card/ServSafe Certification and ability to work with computers.
  • Personal Qualities: Must follow the company Personal Care and Hygiene policies and be able to produce authorized U.S. work documents.

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