Senior Manager of Crisis Communications
6 days ago
We are seeking a highly skilled Senior Manager, Executive Communications for Security to join our team at ServiceNow. As a key member of our Corporate Communications management team, you will be responsible for delivering world-class crisis communications, preparedness, and execution while striving for agility and continuous improvement.
Key Responsibilities- Work in close partnership with Security teams and other functions responsible for crisis response plans to deliver effective crisis communications.
- Lead crisis response efforts for internal and external audiences, managing and coordinating recommendations and messaging with internal corporate communications leads.
- Develop proactive reputation management campaign strategies to diffuse negative news and mitigate risk through the development and execution of a proactive crisis playbook.
- Actively participate and support the Corporate Communications management team to ensure the quality of communications with internal and external stakeholders.
- Create common templates, toolkits, and channels to advance streamlined ways of working and deliver globally consistent and locally relevant tools.
- Run internal approval processes for response materials and support the development of communications materials to keep ServiceNow customers and partners informed of issues.
- Triage inbound inquiries to the Corporate Communications team and work with SMEs across the business to develop responses.
- Collaborate with regional PR teams as necessary and ensure consistency with communications standards, policies, and processes for media relations across a global, integrated operating company.
- Educate and ensure a professional mindset of communications leaders and employees throughout the organization.
- 10+ years of deep communications experience with internal communications, crisis communications, and media relations in a global, matrixed organization.
- Proven experience counseling senior-level executives and activating communications strategy with C-suite executives.
- Natural storyteller with excellent speaking, writing, and editing skills, able to simplify messages.
- Excellent presentation, public speaking, and written communication skills.
- Experience developing effective crisis communications tools and exceptional organizational and project management skills.
- Strong understanding of the media environment, with a proven track record building media relationships and shaping stories that drive conversations.
ServiceNow is an equal opportunity employer and welcomes candidates from diverse backgrounds. We offer a flexible and inclusive work environment, with opportunities for professional growth and development.
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Senior Manager of Crisis Communications
7 days ago
Atlanta, Georgia, United States ServiceNow Full timeAbout the RoleWe are seeking a highly skilled Senior Manager, Executive Communications for Security to join our team at ServiceNow. As a key member of our Corporate Communications management team, you will be responsible for delivering world-class crisis communications, preparedness, and execution while striving for agility and continuous improvement.Key...
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