Ducted Systems Channel Development Expert

2 days ago


Wichita, Kansas, United States Johnson Controls Full time

We are seeking a talented Ducted Systems Channel Development Expert to join our team at Johnson Controls. As a key member of our sales organization, you will be responsible for maintaining positive relationships with customers and internal staff, identifying parts sales opportunities, and resolving service issues.

About the Role

This is an exciting opportunity to leverage your skills in inside sales and customer support to drive business growth and success. You will work closely with our Senior Sales Manager, DS Parts business, and interact extensively with various teams, including Customer Service, Marketing, Materials Management, Operations, and Warranty Administration.

Key responsibilities include:

  • Maintaining proactive relationships with customers and internal staff
  • Contacting customers to support their parts goals, identify sales opportunities, and resolve service issues
  • Creating and distributing customer-facing communications and presentation materials
  • Training customers on system tools and providing ad-hoc sales and performance reporting

You will be expected to proactively identify and resolve issues before they escalate, as well as occasionally travel to support customer-specific requirements.

About You

To succeed in this role, you will need:

  • A High School Diploma or equivalent
  • A minimum of 3-5 years' experience in inside sales or customer support roles
  • Strong interpersonal skills and perseverance under stress
  • The ability to calculate discounts and margins, apply basic algebra concepts, and solve practical problems

PREFERRED qualifications include working experience with OpenGlobe (Salesforce), email marketing, social media marketing, e-commerce, and SAP operating systems, as well as familiarity with two-step distribution in HVAC or a related trade.

Benefits and Compensation

We offer a competitive salary and bonus plan, paid vacation/holidays/sick time, comprehensive benefits package including 401K, medical, dental, and vision care, extensive product and on-the-job/cross-training opportunities, an encouraging and collaborative team environment, dedication to safety through our Zero Harm policy, and more.



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