Operations Coordinator

2 weeks ago

SaintBauzilledePutois, Occitanie, United States H&R Block Full time
Operations Admin Job Description

Job Summary:

We are seeking an experienced Operations Admin to join our team at H&R Block. As an Operations Admin, you will provide administrative support to our district offices, including operational and hiring support, ordering supplies, and general administrative duties.

Key Responsibilities:

  • Provide technical support to internal and external customers, utilizing software solutions, knowledge base, and personal knowledge to resolve and track user incidents.
  • Function as a single point of contact for technical support, serving as a liaison between customers, Technology Services functional areas, management, support groups, and business units.
  • Responsible for end-to-end resolution and ownership of customer requests or concerns, closely monitoring requests, communicating with customers, and delivering solutions with a sense of urgency.
  • Provide seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
  • Receive and document communication from offices regarding concerns or needs around supplies, facilities, or support, researching solutions and resolving issues or escalating to DOC, CSM, or DGM as needed.
  • Review and verify invoices and prepare payment in Coupa for the DOC's approval.
  • Provide technical support via phone, email, and chat, interpreting customers' needs and utilizing software solutions and personal knowledge to identify possible resolutions.
  • May remote into office computers to resolve technical issues.
  • Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
  • Use software solutions and computer systems to accurately document and track customer contacts.
  • Adapt to changes in user demands, work environment, and changes to processes or requirements.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Attend training related to the effective and efficient performance of job duties.
  • Perform other duties as assigned by the District Operations Coordinator or in partnership with the CSM and/or TSC Supervisor.

Requirements:

  • High school diploma or equivalent.
  • 1-3 years of administrative experience.
  • Customer service experience.
  • Demonstrated decision-making, analytical, and problem-solving skills.
  • Demonstrated organization, prioritization, and project coordination skills.
  • Effective oral, written, and interpersonal communication skills.
  • Ability to interact with all levels of associates.
  • Ability to communicate clearly and calmly on the telephone, email, and chat.
  • Some experience or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools.
  • Experience working with Windows Environment.

About H&R Block:

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second, with a strong and urgent focus on the future.

We are committed to diversity and inclusion and are proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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