Insurance Commercial Lines Team Lead
6 days ago
About the Role:
We are seeking an experienced Commercial Lines Lead to join our team at GPAC. In this role, you will be responsible for overseeing and managing Customer Service Representatives, including coaching, mentoring, and enforcing policies and procedures.
Key Responsibilities:
- Oversee and manage Customer Service Representatives to ensure they are meeting their goals and objectives.
- Coach and mentor CSRs to improve their performance and develop their skills.
- Enforce policies and procedures to ensure consistency and fairness in all interactions.
- Analyze procedures and implement streamlining to improve efficiency.
- Train and oversee outsourced positions within the department.
- Delegate workload when team members are out of office.
- Handle low-level escalated customer service issues before elevation to upper management.
Requirements:
- Minimum 5 years of experience as a Commercial Lines Account Manager.
- Minimum 2 years of experience in a management-level position.
- Experience with a wide variety of commercial lines policies.
- Strong organizational and planning skills.
- Ability to implement efficiencies and problem-solve.
- Robust Excel skills.
- Good written communication skills.
Preferred Qualifications:
- CIC, CRM, or CISR certification.
- Experience with Applied EPIC.
- Spanish speaking skills.
About GPAC:
GPAC is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are committed to delivering the right solutions at the right time and believe in creating a positive and inclusive work environment.
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