Technical Support Representative for Cybersecurity Services
3 weeks ago
Company Overview
\Leidos is a leading provider of IT services to the Navy and Marine Corps. We deliver innovative solutions to support the world's most advanced and secure IT network.
\Salary Range
\The estimated annual salary for this position is between $55,000 and $65,000, based on industry standards and market data.
\Job Summary
\This Service Desk Specialist position involves providing technical support for IT-related problems, performing troubleshooting, and resolving technical issues. You will also document and communicate outage information to co-workers and customers, execute scripts, and correlate events and incidents for management of Information Technology (IT) Services.
\Key Responsibilities
\- Provide tier 1 level support for IT-related problems, including phone and online support to users
- Perform troubleshooting and resolve technical issues
- Document and communicate outage information to co-workers and customers
- Execute scripts and open/close tickets as necessary
- Correlate events and incidents for management of Information Technology (IT) Services
Requirements
\To be considered for this role, you must have:
\- A high school diploma or general equivalency diploma (GED) and 3 years of relevant experience
- An active DOD Secret clearance
- DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e., CompTIA Security+)
- Willingness to work shifts, including evenings and weekends
Desirable Qualifications
\Prior experience in IT customer service, including 2 years of IT ticketing system experience and 1 year of experience in remote desk takeover tools and usage, is desirable.
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