Help Desk Customer Service Representative
3 days ago
Russell Tobin & Associates is seeking a highly motivated and customer-focused Help Desk Customer Service Representative to join our team in San Diego, CA. As a key member of our customer support team, you will be responsible for providing exceptional support to our globally growing customer base.
Key Responsibilities:- Provide timely and effective technical support to customers via phone, email, and case management systems.
- Log and maintain accurate records of software and hardware issues, and provide solutions or workarounds to customers.
- Represent the company in global forums and training sessions, and participate in knowledge sharing and collaboration with peers.
- Escalate complex issues to internal or external support resources and subject matter experts as needed.
- Support customers in using our software platform, providing necessary advice and walk-throughs.
- Identify self-service documentation gaps and provide recommendations for improvement.
- Manage multiple cases daily, prioritizing tasks and meeting deadlines.
- 2-4 years of experience in an IT environment, with a strong technical background and ability to learn and absorb technology quickly.
- Excellent written and verbal communication skills, with the ability to communicate effectively with people at all levels.
- Prior experience working in a helpdesk environment, with a strong track record of resolving end-user issues on a first-call basis.
- Ability to work as part of a team and on their own initiative, with a strong sense of ownership and accountability.
Russell Tobin & Associates offers a comprehensive benefits package, including healthcare coverage, retirement savings, life and disability insurance, and employee assistance programs.
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Help Desk Customer Service Representative
3 weeks ago
San Diego, California, United States Russell Tobin & Associates Full timeHelp Desk Customer Service RepresentativeRussell Tobin & Associates is seeking a highly motivated and customer-focused Help Desk Customer Service Representative to join our team in San Diego, CA. As a key member of our customer support team, you will be responsible for providing exceptional support to our globally growing customer base.Key...
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Help Desk Customer Service Representative
4 weeks ago
San Diego, California, United States Russell Tobin & Associates Full timeAbout the Role:Russell Tobin & Associates is seeking a highly motivated and detail-oriented Help Desk Customer Service Representative to join our team in San Diego, CA. As a Help Desk Customer Service Representative, you will be responsible for providing exceptional customer support to our globally growing customer base.Key Responsibilities:Log and manage...
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Help Desk Customer Service Representative
1 week ago
San Diego, California, United States Russell Tobin Full timeJob Title: Help Desk Customer ServiceRussell Tobin is seeking a highly motivated and customer-focused Help Desk Customer Service to join our team in San Diego, CA. As a Help Desk Customer Service, you will be responsible for providing exceptional support to our globally growing customer base, ensuring a positive customer experience.Key...
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