Front Desk Agent

1 week ago


Tampa FL USA, United States OCI Hospitality Full time
Front Desk Agent

Welcome to OCI Hospitality, where we're committed to delivering exceptional experiences to our guests. As a Front Desk Agent, you'll be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities:

  • Greet and welcome guests upon arrival, ensuring a seamless check-in process
  • Process payments and maintain accurate records of guest transactions
  • Provide information about hotel amenities, services, and local attractions
  • Answer phone calls and respond to guest inquiries in a timely manner
  • Handle guest requests and resolve any issues or complaints promptly

Requirements:

  • Previous experience in a customer service role, preferably in the hospitality industry
  • Strong phone etiquette and communication skills
  • Multilingual abilities are a plus
  • Familiarity with hotel management software systems

What We Offer:

  • Competitive pay based on experience
  • Opportunities for career advancement within the hospitality industry
  • A dynamic and supportive work environment

About Us:

OCI Hospitality is a leading provider of hospitality services, committed to delivering exceptional experiences to our guests. We're a team of passionate and dedicated professionals who are passionate about providing outstanding service and creating memorable experiences for our guests.


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