Housekeeping Operations Manager

2 days ago


East Lansing, Michigan, United States Concord Hospitality Full time
Housekeeping Manager Job Description

We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Concord Hospitality. As a key member of our management team, you will be responsible for overseeing the housekeeping, laundry, and house person teams to ensure the highest standards of cleanliness and quality in our properties.

Key Responsibilities:

  • Directly oversee housekeeping, laundry, and house person team members to ensure exceptional cleanliness and quality standards.
  • Work closely with the Front Desk and Maintenance Departments to ensure seamless guest experiences.
  • Take ownership of the property's cleanliness, from guest rooms to public areas, and drive guest service levels.
  • Model the behaviors and actions expected from team members, demonstrating attention to detail, organizational skills, professionalism, and a passion for training.
  • Coach and mentor team members, holding them accountable for results while supporting their development and succession planning.

Requirements:

  • Experience in a leadership role in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor.
  • Excellent communication skills, with the ability to speak professionally with guests, managers, and colleagues.
  • Pride in work and a desire to lead others to success.
  • Active engagement and passion for the hospitality industry.
  • Professionalism and integrity in all interactions.

Why Concord Hospitality?

We invest in our associates through training and development opportunities, supporting their personal growth and career advancement. Our "Associate First" culture values work-life balance, diversity, and exceptional customer service. Join our team and be part of a company that prioritizes quality, integrity, community, profitability, and FUN



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