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Assistant Manager

2 months ago

Oceanside, California, United States Planet Fitness Full time
Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience and a financially successful club.

Key Responsibilities
  • Staff Management
    • Recruit, hire, train, and develop a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
    • Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
    • Assist with staff management and provide backup support to the Club Manager as needed.
  • Front Desk Operations
    • Answer phones in a friendly manner and assist callers with various questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate all member requests, issues, and questions.
  • Cleanliness and Maintenance
    • Oversee the cleanliness and maintenance of the facility.
  • Administrative Tasks
    • Assist in ordering supplies using specific budgets based on club requirements.
    • Track statistics and reports (weekly, monthly, and annually).
  • Backup Support
    • Provide backup support for any employee who is absent.
Qualifications/Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness preferred.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.