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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled Customer Service Professional to join our team at Outlook Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities
- Provide top-quality service to customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Work closely with sales representatives to ensure seamless service delivery and meet customer needs.
- Develop and maintain strong relationships with customers, understanding their purchasing patterns and anticipating their needs.
- Collaborate with internal teams to ensure effective communication and issue resolution.
- Stay up-to-date with industry trends and best practices to continuously improve service delivery.
Requirements
- Bachelor's degree from a four-year college or university, or equivalent experience and training.
- Strong customer service skills, with a focus on empathy, active listening, and problem-solving.
- Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
- Attention to detail, with a focus on accuracy and precision.
- Strong computer skills, with proficiency in Microsoft Office and ERP systems.
What We Offer
- A competitive starting wage and merit increases.
- A comprehensive benefits package, including health, dental, vision, and company-paid life insurance.
- A 401(k) plan with company match.
- Education reimbursement and professional development opportunities.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
What We're Looking For
- A motivated and customer-focused individual, with a passion for delivering exceptional service.
- Someone who is detail-oriented, organized, and able to prioritize tasks effectively.
- A team player, with excellent communication and interpersonal skills.
- Able to work well under pressure, with a focus on adaptability and flexibility.
How to Apply
Interested candidates should submit their resume and cover letter to [insert contact information]. We look forward to hearing from you