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Customer Service Representative

2 months ago


Neenah, Wisconsin, United States Outlook Group Full time

Job Summary

We are seeking a highly skilled Customer Service Professional to join our team at Outlook Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide top-quality service to customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work closely with sales representatives to ensure seamless service delivery and meet customer needs.
  • Develop and maintain strong relationships with customers, understanding their purchasing patterns and anticipating their needs.
  • Collaborate with internal teams to ensure effective communication and issue resolution.
  • Stay up-to-date with industry trends and best practices to continuously improve service delivery.

Requirements

  • Bachelor's degree from a four-year college or university, or equivalent experience and training.
  • Strong customer service skills, with a focus on empathy, active listening, and problem-solving.
  • Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Attention to detail, with a focus on accuracy and precision.
  • Strong computer skills, with proficiency in Microsoft Office and ERP systems.

What We Offer

  • A competitive starting wage and merit increases.
  • A comprehensive benefits package, including health, dental, vision, and company-paid life insurance.
  • A 401(k) plan with company match.
  • Education reimbursement and professional development opportunities.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

What We're Looking For

  • A motivated and customer-focused individual, with a passion for delivering exceptional service.
  • Someone who is detail-oriented, organized, and able to prioritize tasks effectively.
  • A team player, with excellent communication and interpersonal skills.
  • Able to work well under pressure, with a focus on adaptability and flexibility.

How to Apply

Interested candidates should submit their resume and cover letter to [insert contact information]. We look forward to hearing from you