Medical Sales and Marketing Representative

6 days ago

Houston, Texas, United States RELIVE Health Houston Memorial Full time
Job Description
At RELIVE Health Houston Memorial, we are seeking a highly skilled Sales and Marketing Representative to join our team. As a key member of our sales team, you will be responsible for representing our brand, maintaining a high level of professionalism and confidentiality, and communicating effectively with clients and leads.

Responsibilities
1. Providing an Exceptional Client Experience:
• Embody timeliness and professionalism while capturing, nurturing, and closing leads in Driply, monitoring conversations closely.
• Adhere to the New Client Pipeline in Driply, initiating outreach and follow-up as necessary to clients in each stage.
• Prioritize the Driply daily checklist, responding to all unread messages, completing tasks, ensuring conversations are up to date, and converting them appropriately.
• Educate clients on wellness, regenerative services, and treatment plans.
• Possess complete knowledge of all Relive health treatments and services, including hormone therapy, regenerative medicine, IV therapy, aesthetic services, and retail products.
• Act as the first point of contact for clients, ensuring their expectations are managed appropriately and their needs within their personal preferences and treatment requirements are met.
• Adhere to HIPAA guidelines.
• Prioritize the importance of people, relationships, and follow-up.
• Resolve client complaints and queries promptly.

2. Marketing the Brand:
• Identify opportunities for upselling or cross-selling additional services or treatments to all clients, such as add-ons, supplements, and services or treatments that complement the clients existing treatment plan.
• Meet and exceed sales goals.
• Showcase features, benefits, and value of services and treatments offered.
• Provide feedback on the effectiveness of marketing plans and their effectiveness with lead generation and conversion.
• Utilize Driply for effective communication with clients and leads.
• Respond to clients in Driply in an expedient and timely manner.
• Communicate authentically within Driply communications, and in-person, with clients to market the brand and build positive relationships.
• Leverage Driply for booking appointments with extensive knowledge of services and the value of treatments offered.
• Approach Sales through building professional relationships, prioritizing trust and client-engagement.
• Implement strategies to enhance client loyalty and retention by continuously educating and spreading awareness.
• Drive the overall performance of the health center by fostering positive relationships and promoting a client-focused culture.

3. Product and Service Knowledge:
• Possess a full understanding of all services, products, and operating systems.
• Answer clients questions regarding products, services, and pricing.
• Showcase the value proposition of services and treatments offered.

4. Administrative Tasks:
• Understand the importance of prioritizing scheduling to align with both client preferences, and provider availability.
• Maximize revenue by optimizing the utilization of provider time and treatment room resources.
• Demonstrate a comprehensive understanding of all systems and software used in daily operations.
• Effectively navigate and utilize tools, including Driply, Relives EHR and CRM, and scheduling platforms.
• Stay updated on any system enhancements or changes to maintain proficiency.
• Maintain meticulous documentation of all client interactions, utilizing features such as the Care Plan feature in Relives EHR to streamline communication.
• Ensure accurate and up-to-date recording of client information to facilitate effective follow-up and reporting.

5. Client Satisfaction and Feedback:
• Ensure clients are completely satisfied throughout their relationship with Relive.
• Demonstrate dedication to problem resolution by proactively addressing any issues or concerns.
• Take ownership of outcomes, ensuring that client concerns and challenges are addressed promptly and effectively.
• Collaborate with the team to identify and implement solutions for continuous improvement.

Qualifications:
• High school diploma. Bachelors degree (preferred but not required)
• 1 year of general sales experience. Sales experience in the medical field, specifically in Hormone Replacement Therapy is ideal.
• Persuasion, negotiation, and closing skills.
• Ability to meet deadlines, multitask, achieve company set objectives
• Maintain patience and composure managing client care
• Ability to work productively and effectively in an unsupervised environment
• Possesses strong interpersonal and communications skills

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