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Experienced Table Games Supervisor

2 months ago

Cincinnati, Ohio, United States Hard Rock International (USA), Inc. Full time
Job Overview

Position Summary

Under the guidance of the Director of Table Games and the Shift & Pit Managers, the individual in this role is tasked with delivering exceptional service to both internal and external clients. This position entails overseeing and managing a designated area within the gaming pit, which includes multiple games, ensuring that customer service standards are met while upholding the integrity of the games.


Key Responsibilities

  • Deliver the highest standard of customer service to enhance guest satisfaction and encourage repeat play.
  • Possess comprehensive knowledge of all policies and procedures related to the specific table games being supervised.
  • Foster a safe, professional, and friendly work environment that promotes high productivity, performance, and morale.
  • Actively support the Hard Rock culture and team-oriented philosophy throughout the establishment.
  • Serve as a role model for all staff, consistently representing Hard Rock positively and inspiring others to do the same.
  • Enhance public relations and cultivate an enjoyable atmosphere for all patrons.
  • Efficiently resolve customer-related issues in a dynamic environment.
  • Safeguard customers' rewards and credit lines.
  • Adhere to all departmental and company policies, including Hard Rock's ethical business guidelines.
  • Comply with all regulatory standards.
  • Maintain confidentiality regarding all proprietary information, including business processes, customer lists, and marketing strategies.
  • Contribute to creating a fun, entertaining, and engaging environment.
  • Perform additional duties as required.

Qualifications

A minimum of three years of experience in table games is required, with a preference for candidates who have held a dual-rated management position for at least two years. A strong understanding of all primary casino games and many secondary games is essential.

Work Environment:

  • While executing the responsibilities of this role, the employee is frequently required to stand, walk, use hands, and communicate effectively. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close, distance, color, and peripheral vision, as well as depth perception and the ability to adjust focus.
  • The characteristics of the work environment described here are representative of those encountered while performing the essential functions of this position.
  • The casino atmosphere is fast-paced, often crowded, and can be noisy. Employees may be exposed to various environmental factors associated with the casino, including secondhand smoke and excessive noise.
  • Effective communication with guests in English is necessary, specific to the duties and responsibilities of the position.