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Digital Service Operations Manager
2 months ago
We are seeking a highly skilled and experienced Field Service Manager to join our team at Canon Solutions America, Inc. As a Field Service Manager, you will be responsible for overseeing a team of technical service specialists who provide top-notch service and support to our customers.
Your ImpactAs a Field Service Manager, you will have a significant impact on our customers' satisfaction and loyalty. Your responsibilities will include:
- Leading a team of technical service specialists to ensure timely and effective resolution of customer issues.
- Selecting, hiring, training, and developing current and new technical representatives.
- Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.
- Managing the warehousing process as it relates to merchandise and inventory.
- Developing and educating the team on new technology and industry trends.
We are looking for a highly motivated and experienced professional with a strong background in service management and technical expertise. The ideal candidate will have:
- A Bachelor's degree in a relevant field or equivalent experience.
- At least 7 years of related experience and management of typically two or more regular full-time employees.
- Service management experience in the technology industry.
- Hands-on field technical experience with a vast knowledge of digital and electromechanical technology.
- Strong communication skills and the ability to develop and lead a team.
- Excellent time management skills.
We offer a competitive compensation package, including a base salary of $68,000 - $92,520, and a transportation allowance. Our company is committed to providing a comprehensive benefits package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
About Our CompanyCanon Solutions America, Inc. is a leading provider of enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. We are dedicated to promoting professional innovation, driving sustainability, and regulating costs through the unification of comprehensive digital and traditional printing and document management solutions.
