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Retail Service Representative

2 months ago

Rancho Palos Verdes, California, United States Automobile Club of Southern California Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Service Specialist to join our team. As a key member of our branch network, you will be responsible for providing exceptional service to our members, meeting sales and service quality goals, and contributing to a positive and productive work environment.

Key Responsibilities
  • Provide excellent customer service to members, responding to their needs and resolving issues in a timely and professional manner.
  • Meet or exceed sales and service quality goals, including cross-selling and upselling AAA products and services.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Participate in ongoing training and development to enhance skills and knowledge.
  • Perform various tasks, including taking passport photos, planning road trips, distributing maps and tour books, and other services for members.
Requirements
  • Experience in retail sales, banking, or similar customer service/sales environment.
  • Proven ability to exceed assigned sales or service quality goals.
  • Ability to work overtime, including Saturdays.
  • Experience with Microsoft Office basics.
  • Ability to travel locally when necessary.
  • A high school diploma or GED.
  • Successful completion of background check and drug screening.
Benefits
  • Competitive starting pay range: $24.27 per hour.
  • Eligibility to participate in our incentive program based on achievement of organization, team, and personal performance.
  • Remarkable benefits, including health coverage, 401(K) saving plan with company match, pension, tuition assistance, PTO for community volunteer programs, wellness program, and employee discounts.

At Automobile Club Enterprises, we value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that our employees are our greatest asset, and we are dedicated to supporting their growth and development.

AAA is an Equal Opportunity Employer, and we are committed to hiring qualified candidates who share our values and commitment to excellence.